Shipments and returns
Processing Time & Shipping
All items are handmade by me in my private studio . Handmade items will be completed with in 10 business days unless listed as ready to ship then it will be shipped ( taken to post office ) with in 2 business days . Please note processing time does not include shipping time of arrival . Time of arrival once shipped varies on shipping chosen during checkout when order was placed .
Processing time = up to 10 business days not including holidays
shipping add an additional -
First Class - 2- 8 business days
Priority Mail - 2 - 5 business days
Your pack shipment
Packages are generally dispatched within 10 business days after receipt of payment and are shipped via USPS with tracking .
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Do to industry standards and regulations we do not accept returns or exchanges . If a wrong or damaged product was sent to you by OUR mistake,please contact us to resolve .
WE ARE NOT RESPONSIBLE FOR LOST ,STOLEN OR MISDIRECTED ITEMS THROUGH THE POST OFFICE . Please contact me to resolve any issues . Cancellation with in 2 business days permitted .
Please choose size correctly as I do not offer refunds .
By placing order you would have measured your pet family member and acknowledge size chosen . All items are custom made and intimate due to nature of health
we do not accept returns , refunds or exchanges .